Return Policy

Return & Exchange Policy

Order Cancellation

We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. Once the product has been shipped, the order cannot be canceled.

Returns (If Applicable)

We accept product returns. Customers have the right to request a return within 7 days of product delivery.
Returned items must meet the following conditions:
  • Unused
  • In the original condition as received
  • In intact packaging
To complete the return process, you will need to provide a receipt or proof of purchase. Please contact our customer service at service.wanghui0130@outlook.com to confirm the return shipping address.
(Note: Clearance items or personalized products are not eligible for the 7-day no-reason return service.)
  • If the return is due to customer reasons, the customer is responsible for the shipping fee (the specific amount depends on the selected courier company).
  • If the product received is damaged or incorrect due to our reasons, the customer does not need to bear the shipping fee. Additionally, we do not charge customers a restocking fee for product returns.

Refunds (If Applicable)

After we receive and inspect the returned item, we will notify you via email that we have received it, along with whether your refund request has been approved. If approved, the refund will be processed, and the funds will be automatically returned to your credit card or original payment account within a certain number of business days.

Delayed or Missing Refunds (If Applicable)

If you have not received your refund, please follow these steps:
  1. Check your bank account again.
  2. Contact your credit card issuer (refunds may take time to be posted to your account).
  3. Contact your bank (refunds typically have a processing period).
If you still have not received your refund after completing the above steps, please contact us at service.wanghui0130@outlook.com.
For the return shipping address, please contact our customer service at service.wanghui0130@outlook.com.